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Setting Discount Rules That Hold

Loose rules invite abuse. Here is how to set discount rules that actually protect you.

Setting Discount Rules That Hold
Photo: Matt Bango via Openverse (CC0)

Rules are the guardrails

A discount's rules, who can use it, how often, in what combination, are the guardrails that keep a promotion doing what you intended. Loose rules are exactly where abuse gets in.

Anticipate the loopholes

Most abuse exploits a rule you did not think to set. Considering how a code could be misused, before you launch it, lets you close the obvious loopholes in advance rather than after they are exploited.

Keep them enforceable

A rule that is not enforced is just a suggestion. Rules only protect you if they are actually applied at checkout, so the discount genuinely behaves the way you designed it to.

Balance protection and friction

Rules that are too tight frustrate honest customers; too loose invite abuse. The art is setting rules that stop the abuse you actually see while keeping the promotion easy for genuine buyers to use.

Key takeaways
  • Rules are the guardrails of a promotion
  • Anticipate loopholes before you launch a code
  • Rules must be enforced to protect you
  • Balance protection against honest customer friction
Julien Jimenez
Written by

Julien Jimenez

Julien Jimenez is an independent software builder based in Paris. He designs, ships, and operates focused SaaS products for small businesses and independent professionals. Read the full author page.

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